In the unlikely event that your complaint has still not been resolved please contact the Area Managing Director responsible for the regional team and only once you have followed the complaints escalation process.
Further Information
Should you remain dissatisfied after exhausting our informal complaints procedure, you may be advised to refer your complaint for independent resolution via external legal advice or the Consumer Code independent resolution scheme. Homeowners can also seek assistance through the NHBC Resolution service in years 0-2 of their policy. Homebuyers who have reserved their home after 1st January 2023 can also raise a formal complaint under the New Homes Quality Code procedures and in turn raise a complaint with the New Homes Ombudsman following our Formal Complaint process.
